Customer Service

Contact Information
Automated Horizons, Inc.  
821 Franklin Rd., SW
Roanoke, VA 24016

Tel: (540) 767-7600
Toll Free: (866) 831-5625
Sales: sales@automatedhorizons.net
Customer Service: store@automatedhorizons.net

Hours of Operation
Our standard hours of operations are Monday through Friday 9:00 a.m. to 5:00 p.m. EST to answer any sales questions you might have regarding our products.

International Orders
Please contact us at sales@automatedhorizons.net to place an international order.  We can give you exact shipping costs based on your location.

General
Pricing and availability are subject to change without notice.  AHI has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders. Every effort has been made to ensure accuracy of information listed and AHI is not responsible for any errors contained therein.

Payment Policy
We accept Visa, American Express, and MasterCard. There will be no surcharge for the use of credit cards and your card will be billed upon placing the order. Cashier’s checks, money orders, company checks and personal checks are also acceptable as means of payment. These can be sent along with a printout of what you would like to order to:

Attention: Orders
Automated Horizons, Inc.
P.O. Box 372
Roanoke, VA 24003

For cashier’s check and money order payments, orders will be released immediately upon receipt of the payment. For company and personal check payments, orders will be shipped only after funds are released from your financial institution to Automated Horizons. This could take up to 7 business days after our receipt of your payment document. All checks returned unpaid will be subject to a $30.00 fee charged to you.

Sales Tax Information
If required by law, Automated Horizons will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the Commonwealth of Virginia.

Shipping Policy
All credit card orders placed on products in stock, before 4.00 PM EST on any business day, will be shipped same day or the following day, subject to credit approval. Orders with different billing and shipping address may be delayed because of verification requirements. We encourage our customers to use the same billing address for shipping as it speeds up the shipping process. International cards are not accepted. Shipping charges can be viewed while placing orders. Shipping charges are based on the total value of the items in your order. We cannot ship products to any P.O. Box addresses.

Cancellation Policy
There will be no cancellation or restocking fee for orders, which have not been processed or shipped.  If you want to cancel an order that has been shipped, you are asked to refuse delivery of your shipment. A cancellation fee of $ 25.00 along with applicable restocking fees and shipping charges will be charged to your account.

To cancel an order, please contact us at store@automatedhorizons.net or call us at (866) 831-5625.

Returns
All defective products may be returned within 30 days for a replacement or refund.  If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. Customer is responsible for all shipping charges.

Unfortunately we cannot accept opened, non-defective merchandise for credit or exchange due to agreements with our distributors.

All returns are required to be labeled with an RMA (Return Merchandize Authorization) number, which has to be obtained from our Customer Service department prior to returning the product. RMA numbers are valid for ten days only. Products sent back without a valid RMA number will not be accepted. Customer pays for shipping and shipping charges are non-refundable. Any damage to the original packaging might result in additional charges being assessed to your account. Defective products can be returned for replacement without restocking fee. Replacement product will be shipped out on receipt of the returned product by AHI without additional shipping charges. Where appropriate, credit will be given within three weeks of return of the product. Customers wishing to return or replace any product after thirty days from date of invoice must contact the manufacturer of the product. Automated Horizons will have no liability after 30 days from the date of the invoice.

Privacy Policy
We do not sell or rent your personal information to others. We use customer information for the purposes of fulfilling orders only.

Security
We use the Secure Sockets Layer (SSL) encryption method on all secure submissions, which is  the industry standard encryption technology for online transactions. This method insures that the transmission of personal information, such as account numbers and credit card information is secure. The most common browsers, Netscape and Internet Explorer, make it very obvious when information is being passed in a secure manner by showing either a completed key or a closed lock on the screen.