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AHI Hires New Customer Support Specialist |
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In an effort to streamline requests for service, and
to better serve all of our clients, Automated
Horizons has hired a Customer Support Specialist.
Tina Hyman started with AHI on February 26th, and is
taking over our "first line of defense".
Tina is a Microsoft Certified Professional (MCP)
and will be able to help troubleshoot items by phone
and with remote/web based access. Tina will also be
responsible for escalating items to our network
engineers, Erick and Paul, as well as scheduling
them for service calls.
Tina will be looking at the "big picture" for our
clients, helping us to be more proactive to your
needs. She will also work on project management,
when new or replacement installations of servers,
workstations, etc. are required.
To contact Tina directly for support or service
you may call 540-767-7625 or send her an email at
tina@automatedhorizons.net.
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Alert! Daylight Saving Time Change! |
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On August 8, 2005, President George W. Bush
signed the Energy Policy Act of 2005. This Act
changed the start and end dates for Daylight Saving
Time in the U.S. Beginning in 2007, DST will begin
on the second Sunday in March and end the first
Sunday in November. The Secretary of Energy will
report the impact of this change to Congress.
Congress retains the right to resume the 2005
Daylight Saving Time schedule once the Department of
Energy study is complete.
Most of the United States will begin Daylight Saving
Time at 2:00 a.m. on Sunday, March 11 and revert to
standard time on Sunday, November 4. In the U.S.,
each time zone switches at a different time, and it
should be noted that DST is NOT observed in Hawaii,
American Samoa, Guam, Puerto Rico, the Virgin
Islands, and Arizona. The Navajo Nation does,
however, participate in DST, even in Arizona.
In the European Union, Summer Time begins and ends
at 1:00 a.m. Universal Time (Greenwich Mean Time).
It begins the last Sunday in March and ends the last
Sunday in October. In the EU, all time zones change
at the same moment.
So what does this mean for you? If you do not
have the Windows Automatic Update or have not
installed the Time Zone Update Tool, the time zone
settings for your computer may not be correct. This
may cause your calendar entries to be incorrect and
subsequently missed.
In the interest of airing on the side of caution,
we strongly recommend that you update your computers
and servers. Users who have automatic updates
installed, or those using Windows Vista, may already
have the update, but the following link will enable
you to confirm you have the patch, or download and
install it. If you would like one of our staff to
assist you with the DST patch on your system, please
contact
Tina Hyman. If you are using any specialty
software applications, there may be specific patches
for those applications, and we recommend you contact
us for more information.
Download the Microsoft Patches... |
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Nuance Releases Vista Updates |
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Nuance is releasing Vista updates for their many
software applications. Follow the link below to
check on the availability to download your upgrade
or look for updates and important messages directly
within the application under the Help Menu: Nuance
on the Web: Get Latest Updates.
If you prefer to have a physical copy of the update,
you can purchase the new CD by calling Nuance
directly at 1-800-654-1187. The cost of a physical
shipment is $9.95 to cover shipping, handling, and
material costs.
We are not recommending the installation of Windows
Vista at this time as stated in the January
newsletter.
Feel free to contact Automated Horizons with any
questions you may have at
sales@automatedhorizons.net.
Check the availability of your Nuance Vista update
by clicking here |
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New Office Assistant at AHI |
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Kelly Payne joined the AHI team in mid-January as
our new office assistant, helping with the day to
day operations of the business. We are delighted to
have her on board, and if you call our main line, it
is likely to be Kelly's friendly voice that you
hear. |
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